Help Center

Thank you for shopping at BYFURS.
If your order doesn't meet your expectations, we're here to help. We will provide a full refund for your purchase, including shipping fees for all damaged, defective, or wrongfully shipped items. If you're dissatisfied with your purchase for any reason, please reach out to us promptly to initiate the return and refund process.
Tips: To be eligible for a return or refund, please ensure the items is unused and in its original condition and packaging. Additionally, include the receipt or proof of purchase for efficient processing.
Return / Refund:
1. Our return policy allows for returns within 15 days from the date of receipt of the items. We strongly recommend our customers to inspect the contents of their delivery upon arrival. If you find that the items are damaged or have been wrongfully shipped, please don't hesitate to contact us promptly to initiate the return and refund process.
2. Once the buyer confirms that the items need to be returned, please contact us to initiate the return process as required. We kindly request that you refrain from returning the package directly to our website or the address on the package, as these addresses are not designated for returns. Instead, reach out to us, and we will provide you with the appropriate return instructions and address. Thank you for your cooperation.
3. In order to qualify for a return or refund, it's imperative that the items remains in its original state. We cannot accept returns for items that have been used, worn, washed, altered, or damaged. Your cooperation in ensuring the items are in their original condition will expedite the return process. Thank you for your understanding.
4. Please note that all our items are made to order, meaning we do not keep extra stock in our store. Once you place an order, it will be customized specifically for you.Therefore, we will not accept returns of goods that are as per your order. Our return policy is solely for cases of damage or incorrect shipment of items. We appreciate your understanding of this policy as it allows us to focus on providing you with high-quality, tailored products.
5. After returning the items, please inform us of the tracking number associated with the shipment. This allows us to monitor the return process effectively. we cannot be held responsible for returned goods that are incorrectly shipped, damaged, or lost during the shipping process. Your cooperation in providing tracking details ensures smoother processing and helps us address any issues that may arise during transit.
6. Upon receiving an items that you believe is defective, damaged, or wrongfully shipped, we kindly request that you take images of the original packaging. Providing photographic evidence will greatly assist us in expediting the processing of your return, partial refund or a full refund.
7. Upon receiving your returned goods, we will promptly conduct an inspection of your order and notify you of their arrival. Once the return is processed and approved, we will initiate the refund process through the original payment method used for the purchase. Please note that the timeframe for receiving the refund may vary depending on your card issuer's policies. Typically, it takes between 3 to 14 working days for most card issuers to process a refund. Thank you for your patience and cooperation throughout this process.

Standard Size:
1. BYFURS will process a full refund, plus a shipping fee for all damaged, defective, or wrongfully shipped goods. If you are unsatisfied with your order, please take images of the original order items so that we can process your refund.
2. Please be aware that if you choose to return an order that is undamaged, meets your expectations, and remains in its original quality and condition, we can only issue a 70% refund. Additionally, a restocking fee of 50% will be applied to cover handling costs. Please note that the shipping fee will also be deducted from the refund amount, irrespective of the shipping method initially chosen. Depending on the circumstances, there may also be a rush fee applied (if any).
3. If you decide to return your order due to a change of mind, please ensure that you initiate the return request within 15 days of receiving the order. This includes weekends, so it's important to act promptly. To facilitate the return process, we recommend contacting our customer service department as soon as possible.
4. All undamaged returns must be shipped back in their original condition. We do not accept the return of worn, washed, altered, or damaged items. We may not issue a refund for goods that do not meet these conditions or comply with our return policy.
5. Once you've submitted your return request and we've confirmed receipt, please allow up to 7 business days for us to process your return, exchange, or refund. Please note that the time it takes to receive your credit depends on the policies of your card issuer or bank. Typically, it takes between 3 to 14 working days for most card issuers to process a refund. Thank you for your patience and understanding throughout this process.

Custom Size:
All custom orders are tailored to the dimensions you provide. Once completed, these orders are unique to you and cannot be resold to another customer. Therefore, we are unable to process returns or refunds on custom orders unless there is a quality issue, or the items is damaged or shipped incorrectly.Prior to placing your order, we kindly ask that you carefully review and confirm all details include color, quantity, style, size, shipping information, and confirm within 24 hours of finalizing your order. Your attention to these details ensures that your custom-fit items meets your expectations. You can contact us to discuss measurement guidelines and check sizing information.

To process your return, refund, or reimbursement, please follow these steps:
Returns must be initiated within 15 days from the date the package was delivered. Products must be unused, unworn, unwashed, undamaged, and unaltered, and customers need to contact customer service via email to receive instructions on how to return the product. You are solely responsible for the cost of shipping while returning the products. Products must be returned in accordance with the provided instructions. Failure to do so may result in the products being sent back to the customer without issuing any refund.
Step 1: Send a return Request, please contact after-sales customer service representative by E-mail: [email protected]. with the following information we need:
a. Order number and picture of the item(s) you wish to return.
b. Reason for requesting a return or refund, i.e., Size/Quality, etc.
Tips:
Fit/Size Issues: If you're returning the item(s) due to fit or size issues, please provide photos clearly showing the measurements of the items(s) alongside any discrepancies. Standard sizes may vary, so it's essential to verify measurements before ordering.
Condition/Quality Concerns: If the return is due to issues with the condition or quality of the item(s), include photos highlighting the specific problems. This could include defects, damages, or poor craftsmanship.
Color Aberration:
In case of returns due to color aberration, include photos of the item(s) alongside the fabric or items ordered previously for reference.
Additionally, if possible, include photos of the previous order to aid in comparison.
By providing these additional details and photos, it helps us better understand the nature of the return and expedite the process for you. If you have any questions or require further assistance, please don't hesitate to contact our customer service team.

Step 2: Once we receive your return request along with the supporting images, our team will promptly begin processing your refund, return, or reimbursement. A customer service representative will review your request and provide further instructions within 24-48 hours.

Step 3: Once your return request has been approved, we will send you the a returning address via email. All you need to do is print out the address and attach/put it inside the package with the goods you wish to return.

Step 4: Once you have successfully shipped the package, please notify our customer service representative of the tracking number for your return shipment.

Step 5: Once we receive your returned order, we will notify you via email. Our team will inspect the item(s) and if it complies with our returns and refund policy, we will process your refund/return within 3 to 5 working days. Once your refund is accepted, you can expect to receive your refund via your original payment method within 7-15 business days. Please note that processing times depend on your card issuer or bank. If your return does not comply with our returns and refunds policy, we may not be able to process a refund. Please note that you will be charged a shipping fee for all worn, washed, damaged, or altered goods. You might also not be able to receive a refund. The shipping fee will be deducted from the total cost of your order.

Exchange:
Standard Size:
1. While we want you to be happy with every purchase, if you receive an items that you are not satisfied with, we will happily offer an exchange, but please make sure you initiate your exchange request within 15 days of receiving your order. We recommend that you contact us immediately after confirming that you need an exchange to initiate the exchange process.
2. Please note that the buyer is responsible for the return shipping fee for the exchange, exchange does not support "Free Shipping". We will deduct 50% of the original order price to pay for the processing fee of returned items. In addition, no matter which shipping method you initially choose, the shipping fee will also be deducted from the refund amount (if any). If The replacement items exceeds the price of the original order items price, and the buyer needs to pay the difference.
3. All undamaged returns must be shipped back in their original condition. We do not accept the exchange of worn, washed, altered, or damaged items. Failure to meet these conditions may result in us being unable to issue a exchange as per our return policy.

Custom Size:
Sorry, we do not currently offer exchanges on any custom orders. Because custom-sized items are specially made based on the dimensions provided by the buyer. So we don't have the same size items for exchange.

Cancel:
Your order begins processing immediately after you place your order, it will be customized specifically for you, including standard-size and custom-size items. So once the creation process has begun the materials cannot be reused. If you wish to cancel your order, your order may be canceled while the order is being processed. However, once the order enters the shipping process, it cannot be canceled, I hope you can understand.